Melbourne web designer

Leveraging Your Contacts: 4 Tips in Upping your Social Selling Game

Posted on by Mario

social media tips

As there’s more than one way to skin a cat, I’ve also come to understand that there’s more than one way for you to sell your products. Last week, completely on a whim, I decided to participate in a local walking tour that aims to educate both locals and tourists about some of the hidden attractions along the route. It was actually pretty fun and I’m somewhat ashamed to say that there are actually a number of places that I’m unfamiliar with even with two decades of living in this city.

Still, the biggest surprise comes right at the end of the tour when I exchanged contact information with other participants and, thinking that we might get together again for another walking tour, was instead bombarded with no less than three business opportunities. Everything these days, it seems, are networking events. If you’re willing to go that far, everything can be turned into a sales channel as can be seen in social media platforms where opportunities to make new acquaintances have been turned into this giant marketplace by social media services and marketers through the practice of social selling.

We’re not here to make friends

I still remember that innocent time in 2008 where Facebook was a way for me to, if not make friends, at least get in touch with other people in that wide circle we call college. Even though I’ve lost touch with a number of people I met during that time, I’m still quite indebted to Facebook as the platform provided me with plenty of opportunities to connect further with people that I recognized from that one class we shared. Just as how Facebook was quite effective for the purpose of finding new people to hang out with, it should be of little surprise that Facebook (and social media platforms in general) can be quite effective as a platform to peddle your products and/or services.

In theory, the practice of social selling is a separate entity when compared to the practice of social media marketing with the key differentiator being the issue of revenue generation. In practice though, the lines between the two can get a little blurry as the practice of social selling can involve more long-term strategies that might not generate revenue immediately but more about raising awareness on the value proposition of the brand, which technically falls under the general umbrella of marketing. No matter what term you use however, social media can be a valuable platform in expanding your businesses’ reach.

The downside however is that social selling can be somewhat tricky to ace. The popularity of social media platforms is still a recent phenomenon and with the likes of Facebook and Instagram constantly updating and adding new features to their respective platforms, it can be quite hard to get a handle on nailing the practice of social selling. As customer trends change and technology progresses, what works today might not produce the same result so it’s important to take the following 4 tips in mind when considering your social selling efforts.

Carefully monitor activities around your brand and your industry

As social media platforms have grown astonishingly massive, with both Facebook and Instagram boasting more than 1 billion users, it’s getting harder to find prospective leads in that ocean of people. Luckily, most platforms come with monitoring tools that should make your job easier in trying to discover prospective leads. Find relevant keywords or hashtags and take a look at the activities around your competitors to scope for potential leads. As your business and the public awareness of your brand goes bigger, you might be able to simply wait for potential leads to come to you but for small businesses who are just starting out, engaging with potential leads is definitely the way to go.

Pay close attention whenever your brand is mentioned or tagged

Another way to scope out for potential leads is to drop by whenever your brand is mentioned or tagged in public. There’s a chance that these mentions aren’t going to be complimentary but instead of shying away from confrontation, these negative mentions could actually be used as an opportunity for you to set things right. If it turns out that the fault lies with you, this provides you with the opportunity to show that you care while if it’s not your fault, this could prevent your reputation from being damaged further. For complimentary mentions, you could simply drop by in the comments and scope out other commenters or those who liked the posts for potential leads.

Connect with influencers and other important figures

Around a decade ago, when small businesses aren’t as plentiful as they are now, my buying process was pretty simple. There were only a couple of boutique denim and leather shoe brands to pay attention to and finding the most ideal pair of jeans or shoes wouldn’t take too long. Fast forward ten years later however and the landscape is as crowded as Bondi Beach on a summer’s day and I have to rely on curators in the form of influencers for my decision making process.

I’m not talking about influencers in the style of the Hadids, Kardashians and the Jenners but more along the lines of microinfluencers with relatively small but loyal followings. These microinfluencers won’t make gossip headlines anytime soon and are usually only known to those with a keen interest in the industry but are highly regarded within their specific niche. If your business targets aficionados and those with an appreciation for the finer things in life, these microinfluencers should be of particular interest.

Try out targeted ads

If you’re looking to expand your reach beyond what you’re capable of doing on your own, you might want to try out paid/targeted ads. As these social media platforms try to further commercialize their platforms, these ads are going to be even more prominent (if they haven’t already) and you might reach a point where your organic marketing efforts simply aren’t working. Targeted ads can also be useful if you’re in the middle of a campaign as the extra incentives might prove to be enough to entice prospective leads.

Cloudy with Little Chance of Downtime: 4 Key Benefits of Using Cloud Hosting

Posted on by Mario

web hosting tips

Back when the cloud was still a relatively new concept in technology, I used to roll my eyes a little whenever some random company talks about harnessing the power of the cloud to power their products and/or services. I am very happy to say however than in 2019, the cloud has long transformed from a buzzword into a dominant force in technology, with products like Google’s upcoming cloud video game streaming service Stadia representing another important step in cloud architecture.

Of all the forms of cloud technology available to the public, we’re most intimately familiar with the concept of cloud storage provided by services such as Google Drive and Dropbox but there are a lot of other ways the cloud can be utilized. One of them is through the practice of cloud hosting which has proven to be quite a useful alternative to the typical practice of shared and dedicated hosting. If you’re still on the lookout for web hosting services to use, this might be a good time to read on why cloud hosting is deserving of at least some consideration.

The revolutionary capabilities of cloud technology

The simplest thing we can say about the cloud is that it’s not tethered to any physical object. There is actually a definitive technical explanation of the cloud but that would require a time and space we don’t have at the moment. In cloud storage for example, your data isn’t actually stored in a single physical server but a collection of servers working in tandem operated by the service provider which in the case of Google Drive is Google. As your data is stored on this ‘cloud’, you can access them through a variety of different devices and/or through anywhere in the world as long as you have a working internet connection.

As someone who writes a lot, cloud storage is incredibly useful as it allows to me to continue writing wherever I am at the moment and to jot down whatever inspirations I found while out and about into the same document. Cloud storage saves me from having to keep multiples copies of my work as that can be incredibly impractical. Cloud hosting doesn’t necessarily confer you with the same benefits but they are still incredibly useful in all sorts of different ways and the following 4 example should help convince you.

Cloud hosting has inherent redundancy

When it comes to plastics waste, redundancy may be the last thing we’re looking for but when it comes to your website, redundancy is an absolute must. When your website is hosted on a physical server, the minute said server is hit by a problem; your website will be out for as long as it takes for to get the server up and running again. You can of course, keep a backup of your website on another server but that would cost you money and this requires you to maintain two separate versions of your website and that requires more work.

On the other hand, as cloud hosting relies on a cluster of servers, a failure in one of the servers would be far from enough to take your website down. Cloud hosting saves you from having to keep a backup of your website as they’re is designed with built-in redundancy. While it is possible for all servers inside a cloud platform got knocked out at the same time, that is incredibly unlikely and right off the bat, cloud hosting gives your website a level of reliability that the typical web hosting aren’t capable of.

Cloud hosting has better security by default

Because problems affecting a single server will have a minimal impact on the cloud platform as a whole, cloud hosting is inherently more secure than shared or dedicated hosting. Data is a very important commodity in the modern world and cloud hosting ensures the security of your data by ensuring that even if a physical malfunction were to occur in one of the servers, your data will be safe. Even if one of the servers were breached, the cloud platform could simply isolates the server in question while ensuring no downtime to the platform as a whole which provides your website with better security and reliability.

Cloud hosting is highly scalable

When choosing a web hosting plan, you’re always given a choice. Do you want to play it safe by going for the highest possible bandwidth? Or do you go for the economical choice by going with a plan that has limited bandwidth? Both options have their own shortcomings as in the former, you’re going to be wasting a lot of resource (and money) when it turns out that your website is only operating at 25% capacity. In the latter, you run the risk of losing business if it turns out that the traffic you’re getting is bigger than your initial estimates.

Cloud hosting solves this by giving you a level of flexibility unseen with typical web hosting. As cloud hosting operates using a cluster of servers grouped together, the total amount of resource available is far larger than even dedicated hosting. If you’re seeing that you’re running out of resources or you’re about to run a promotion that’s likely to bring in more traffic than usual, you could simply pull in more resources from the cloud at a cost. Most cloud hosting platforms allow you to adjust this in real-time without having to wait for approval from the hosting provider which can be incredibly useful in a pinch.

Cloud hosting has a flexible pricing scheme

This is still related to the point above, cloud hosting can also be financially efficient as you’re only going to be billed based on your usage. Typically, you’ll be given a choice of several plans with an increasing level of threshold but you won’t be charged a flat price. Instead, you’ll be charged based on how much resource you’re using with the rate varying from one plan to another. It’s like being given a choice of a diner or a Michelin star restaurant (the different plans) where you’ll be charged only on foods you’ve ordered (your usage). By contrast, the typical hosting plan is like a buffet where you’ll be charged the same no matter how much you eat.

Keeping Your Enemies Closer: Using Social Media for Competitive Analysis

Posted on by Mario

social media tips

If there’s any trend worth observing in this 21st century is how these contemporary times has made activities that would typically be described as frivolous into something considerably more substantial. You can for example turn your hobby of playing video games into an actual, bountiful living or you can simply upload photos and videos of you in social media into an actual career. That last part there is particularly important as the use of social media is still stigmatized as something silly even though they can be particularly useful as long as you know what to look for from social media platforms.

For one, as social media is where the majority of the younger generation spends a part of their time, platforms such as Twitter or Instagram make for an incredibly fertile ground for the purpose of marketing. Social media platforms allow you to do research on your target market and connect with them directly. However, what’s less known is that those very same platforms could be used for the purpose of competitive analysis where your company can scout your competition and see if there’s anything they’re doing that might be worth considering.

The importance of competitive analysis

No matter how specifically niche your business is, you’re bound to have some competition and your competition typically range from bigger, more established businesses to younger, more agile startups. The common sense is that as a business, you’re going to have to find an edge over these competitions to be successful as a business but when you’re going toe-to-toe with businesses with more brand recognition and resources, there might not be a lot you can do. Whatever the case, competitive analysis can be useful in helping you figure out the landscape for your industry.

In layman’s terms, competitive analysis is the practice of data gathering and analysis of other players in your industry and how they handle their businesses and how they deal with customers. Competitive analysis doesn’t fall under the umbrella of corporate espionage because you’re only dealing with data that are publicly available and this practice has long been a mainstay in responsible business practice. In today’s business world, competitive analysis can be incredibly useful because they might help your business survive even when you’re operating with a disadvantage by helping you finding your niche.

If you can’t be better than your competition, try being different instead. The goal of trying to find your niche is to try a segment of the market that’s still relatively untapped and figure out how to enter that market. Using competitive analysis, you can find out what segment your competitors are focusing on and the kind of audience they’re trying to attract and use that information to carve your own slice of the market. Social media platforms can be incredibly useful here as they provide you with all of this information in a single spot.

Establish who your competitors are

The first thing to do is to try and not to limit your scope simply on other businesses of similar sizes and price range. While you might not be directly competing with businesses that are operating in a different segment, market overlaps here and there is to be expected and checking these brands out will help you in finding other segments to fill. If you’re just starting out, it’s incredibly important for you to try and establish yourself outside your competitor’s shadow and that can be achieved by being unique.

Find out how they’re using social media

Some brands use social media simply as a marketing tool while others use them as sales channel and a customer service channel on top of their purpose as a marketing tool. You can also see which of your competitors are getting more engagement in a platform and how they interact with their customers. Follower and like counts aren’t the only metric you should pay attention to and you might want to try posing as customers and try to interact with your competitors on social media just to see how they handle things. For now, focus on gathering and categorizing these data first before trying to make sense of them.

Check out what influencer they’re keeping an eye on

I’m not talking about the Kardashians or the Hadids of the world; I’m talking about industry-specific influencer whose contents are of a specific niche. For example, I know of several accounts that are knee-deep in the world of denim that are fairly influential even when their follower count is negligible compared to some of the more popular influencers. If you’re trying to establish credibility within the experts of your industry, getting to know these industry-specific influencers are a must and this is just one of the many ways social media competitive analysis could help you.

Use all of the collected information to help your business

By now, you already have an idea on who your competitors are and if you’ve been doing your homework, you should already have an idea on the strengths and weaknesses of each account and how they position themselves within the market. With this information, you should be able to make a decision on whether you’re capable of directly competing with your competitors or if it would be too time-consuming and expensive to try intruding in their domain. If it’s the latter, you should try exploiting existing gaps in the market where none of your competitors excel in.

From all the data you’ve gathered on their social media accounts, you should also have an idea on which account is receiving more engagement from customers. It’s important to underline the social part in social media as ideally, you want there to be more activity in your social media feed. What kind of content they’re using, how they respond to queries on social media and the frequency of updates all have an effect on customer’s engagement and you want to use these information to figure out your own social media strategies.