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The Professional and the Personal: The Differences between B2B and B2C Web Design

web design for b2b and b2c

Until our A.I. overlords takes over the world, businesses are all about people. The disappearing milk bars, once a ubiquitous feature of the Australian suburbs, cater to people. Large multinational banks cater both retail customers and corporate clients. But you know what’s behind those large corporations? More people. B2B and B2C marketing aren’t diametrically opposed to each other like the Montagues and the Capulets, they’re more akin to first cousins once removed.

Understanding the subtle and the obvious differences between the two is a critical factor in marketing. While there are a lot of similarities between B2B and B2C marketing, the balance between the subjective and objective varies between B2C, B2B and companies that cater to both. In web design, now considered to be the frontline and most important part of marketing, these differences manifest themselves in a number of different ways.

The tone and aesthetics

The basic difference is of course, the look and feel of the website itself. B2B websites are usually sanitized, adopting a cooler color tones and minimalist design. B2C websites on the other hand is usually loaded with personality, especially those targeting a younger demographic.

For a direct example, take a look at the website for MSI, a Taiwanese company specializing in computer hardware for both retail and enterprise customers. The main page for retail products is heavily stylized, featuring personalized fonts and colorful banners with a black background and splashes of red. By contrast, the main page for enterprise products is heavily muted, adopting a clean and minimalist design with only the banner displaying multiple colors, which are nowhere near as eye-catching as the one from the retail page.

The call to action

If you’ve ever been in the middle of a tendering process or have worked in a procurement division, you know how laborious business purchases can be. Even for relatively small purchases, the process of bargaining with a vendor can take quite a while. B2B marketing is a slow and methodical process and as such, B2B marketing is usually independent of the sales department, compared to how B2C marketing practically doubles as the sales department.

In web design, this translates to the prominent of the call to action button in product pages. For example, take a look at this page for one of Juniper’s core routers and compare that to this page for Microsoft’s latest Surface Pro tablet-notebook hybrid. You can’t just go and buy Juniper’s routers but look at how the ‘Request a Quote’ button is placed compared to the prominence of the ‘Buy Now’ button in the page for the Surface Pro. In B2B marketing, closing the deal is usually not part of the job description.

Differentiating between choosers and users

In B2B marketing, there are moments in which the people charged in acquiring the goods aren’t the intended users. Proper division of labor is after all how large corporations work. An employee of the engineering division might be the one doing the research but the decision has to be signed off by the managers or the procurement division. As B2B marketers, understanding how to appeal to this divide is important as this is never an issue in B2C marketing.

The engineering team (the users) is purely objective, their primary goal is finding the best product they could find. The manager (the decision maker) have to look at the bigger picture and have to take into account a myriad of other factors, like cost-and-benefits or potential return of investment, product integration issues or technical support. Making sure that your product page is loaded with the relevant information could help in convincing your potential customers.

The subjective and objective appeal

In B2C marketing, appealing to the emotional core of your audience is usually the right approach. Individual customers aren’t looking for productivity; they want something that makes them feel good. That’s not to say that they lack objectivity but since doing a thorough objective evaluation of two competing products is close to impossible, they gravitate to brands that they like, brands that they feel understand them.

B2B customers on the other hand are looking for an objective valuation. They are looking for goods and/or services that could best meet their needs at a certain price range. Brand cachet is less of an importance in B2B marketing; I’ve attended enough tender bidding process to know firsthand that the value proposition is always number one.

In web design, this difference translates to what contents are displayed. Educational contents, statistics-laden contents and case studies of how your company has helped other businesses are a staple of B2B marketing. For B2C marketing, contents involving emotional storytelling are more preferable. This does not mean storytelling have no place in B2B marketing, framing a case study as a story, like the work of chipmaker Qualcomm with helping Saipan’s water problem, is one method we’re seeing more and more.

Closing thoughts

Whether it’s to a business or directly to a customer, people are the one doing the browsing, which means that the standard arguments apply. Website usability and functionality is still a key. For marketing, having a dedicated chat box for customers to drop a question or two could be particularly helpful, so long as you make sure that the response will be swift. If your business serve both B2B and B2C sector, it is advisable to have sections dedicated to both like the MSI example from above.

Popular Web Design Trends since 2017: An Honest Review

Popular Web Design Trends since 2017_ An Honest Review

It is not uncommon anymore for business owners to have a website to attract more potential customers turned into real paying customers, in a world where almost everything is constantly changing. A website helps a business grow by providing complete information about a company and reliable services online that can also help in interacting with them in an easier way. Therefore, a business with a website is more credible than other businesses without a website. However, having a website alone doesn’t guarantee you 100% success, because it also depends on its web design. A website without its web design is like a burger without its beef. You could see the bread, but you couldn’t eat it and it simply is not considered as a proper burger at all and therefore you won’t eat it. Also, the proper design should not only give the visitors the entertainment for their eyes to see, but should also provide easier access for them.

Some web design trends are not giving the visitors what they need to see, and sometimes the design would only make it difficult for the visitors to navigate. In this article, we are going to share our thoughts on popular design trends since 2017 with you. Keep reading to find out!

Typography integrated into images

Bold and catchy typography has good influence both in web and mobile layouts. This time, it got a new touch with a widely spread technique of cutting or inscribing the title keyword or a headline into the visual elements on the page, like the example below.

web design review 1

However, we think it is a little bit risky putting typography between pictures on the headline if not properly done, because it would make the text unreadable. Therefore, make sure your web designer knows how to do it right.

Animated hero banners

Hero banners are used for attracting users’ attention using visual interaction the moment users come to the website. The attractive visual presentation of the main content is the main contribution it gives for the website. With hero banners on the homepage of a website, it helps set the users’ mood so that they can comprehend the message the website is trying to convey more effectively. With the right content marketing strategy topped off with great interactive hero banners design, the website can be both informative and emotionally appealing at the same time.

web design review 2

That being said, having animation on the homepage can be risky and tough, since it could cause crash or lag during visiting the website. Also, slow loading page can make it difficult for visitors to access the website. Therefore, if you are considering this, you need to make sure your web designer knows how to deal with this.

Unframed layout

Imagine if your website had big background images or patterns without any frames. It would be spacious that would leave room for your imagination to play out. It enabled users to feel the layouts more airy and spacious while the background image deeper and stronger without breaking the interaction and without limits.

we design review 3

However, if not designed properly, it would come off as unruly and random; therefore, great design thinking is required for this design so that it can adjust to the size, the rows, and the images.

That’s all our review on the popular web design trends since 2017. Hopefully, this will give you some insights on your web design. That being said, in designing a website, it is better for you to consult to the web design professionals to get your website done more beautifully. If you need more insights on web design, feel free to contact us and our team will be ready to help you.

5 Mistakes Many Smart People Keep Making in SEO

5 SEO Mistakes many Smart People Keep Making_YWF-01

Before starting this article, I would like to remind you that everyone makes mistakes, so whether you have been in this industry for years or a new player, you will likely make mistakes and the only way to minimalize the mistakes is to learn about your mistakes. There will be many SEO mistakes to talk about, but primarily, we want to share some of them with you, so that you can identify and avoid them and then hopefully, it can gain you success faster and more efficiently. If you are a business owner, don’t forget to share this knowledge to your SEO services agency too.

  1. Serving Bots Before Humans

If your SEO efforts are still all about chasing algorithms, or trying to trick search engines, you’d better leave it all behind, since now what it takes to rank well today is exactly the same as what it takes to satisfy visitors.

Unfortunately, many people still think about putting bots above actual humans which can result in ineffective tactics like keyword stuffing, specific content length, and manipulative linking schemes. I understand that this kind of thinking works in the olden days, but in today’s SEO environment, you really need to change your paradigm.

This is because the main priority in SEO is to always focus on your human visitors, since they are the people that will buy and use your products or services. For example, the main idea of creating a mobile-friendly website is to satisfy mobile users with lots of useful, original, and well-written content that can load quickly.

  1. Thinking about Tactics Instead of Strategies

Many people still mislead between tactics and strategies. In fact, this confusion has become a big problem which causes people to be inefficient and aimless. Therefore, it is important to achieve significant long-term success by having a clear understanding of the difference between the two; here are the simple ways to differentiate them:

  • Strategy: A big picture objective that will give you a significant competitive advantage.
  • Tactics: The actions you have to take to achieve that strategy.

For example, when you want to sell things online, you will use social media selling as your strategy, but providing lots of content per day to make people aware of your products is the tactic.

  1. Failing to Accurately Track Performance

It is important to know exactly how you’re performing, so that you can see whether you’re making sufficient progress or not. Furthermore, instead of relying on your gut instinct, you can try to track your performance through so many powerful tools available that can range from Google Analytics and Search Console to paid tools like Raven, SEMrush, and Moz.

With those tools, you can increase what is working and fix or eliminate what isn’t working well in your campaigns. Besides, you can detect any problem early and it will also allow you to correct it early.

  1. Taking Advice from Questionable Sources

With internet, you can easily find a lot of information, but you need to be careful as information that you get from the internet may have been out-dated, or they can be hoax too. On the other hand, SEO has changed dramatically over the last 20 years. This surely makes it is easy for you to find information that is flat-out false. Therefore, you need to stay on top of SEO by reading the top publication from the trustworthy sources. Furthermore, since SEO is a constantly and rapidly evolving industry, you need to keep learning from many reputable sources.

  1. Not identifying Worthwhile Key Performance Indicators

In SEO, there are many things that you can use as your key performance indicator. However, not all things can be used as a good KPI; it depends on the context. For example, if you determine the number of new links on your website as a KPI, then you will call it a win if there are a lot of links coming from one website, and this is not true, as the links can also come from comment spam.

Therefore, your KPI must be objectively measurable and tied to a specific business goal, such as getting in front of ideal prospects, generating positive PR, or generating revenue, such as a link within content that’s relevant to what you do.

By knowing the 5 mistakes that even smartest people often do, you can prevent yourself from doing the same mistakes. Hopefully, after performing good SEO strategies, you can easily run a good SEO performance for growing and improving your business.