So, you own a business and you’ve got a website. You have trusted the web design company you are hiring and you have enjoyed your business relationship with them. You relied on them too much that you were convinced that nothing would happen to your company. However, one day the web design company you trusted so much suddenly went AWOL without notice. Calls were not answered, text messages were not replied, and problems went unnoticed. At this point, you started to panic and wonder where they went, because really, they didn’t even give you any explanation, nor send you a warning at all. At the same time, there was something wrong with the web design that you needed to fix. What would you do? First of all, don’t panic. Stay calm and this article will provide you with answers should anything like this happens to you in the future. Keep reading to find out!

Choose a web design company of which reliability and longevity is proven

Note that this step should be done even before you hire that company. Conducting a research on it from the beginning will help you get a clear insight on the company’s achievements, reliability and reputation, so you won’t have to deal with false hopes, empty promises, or even procrastination. Therefore, make sure you do some research first.

Make sure you have access to the website files and database on the hosting server

When you have done the first step, and started working with the web design company, make sure you still have access to the website files and database. Just like when you’ve got a new roommate in your apartment, you have to have some spare keys so that when something goes wrong, you can deal with it anytime, right?

Purchase your own domain

This is the most important part. There are worse cases of domain names being ‘held to ransom’ by web design companies who will charge you an extortionate ‘release’ fee, before they will allow you to transfer your site hosting to another provider. That is just another way to say “If you leave me, I’ll make sure you will regret it.” For that reason, make sure you have control over your own domain. A good web design company will always be willing to secure the perfect domain name for their client’s business in order for their client to remain in control over their own chosen domain regardless of what the future brings.

Back up your website and ask for a copy

Daily backups that are archived for 30 days and monthly backups for 12 months can save you from a lot of troubles and problems in the future. Your web developer should have a backup policy and access to those backups, so that when things go wrong, you still have a copy and everything will be under control.

Maintain business relationship, but don’t let your guard down

Maybe you have heard this common quote about friendship, “The saddest thing about betrayal is that it never comes from your enemy.” Even your best friend whom you put so much trust into, can betray you anytime. Let alone business relationship. Even those companies with big names can still do a fraud or betrayal. That being said, it doesn’t necessarily mean that you should trust no one. In fact, you should put your trust in the web design company you are hiring. However, don’t let your guard down. Keep being involved in the process of the design, so that when something goes wrong, you can still keep going.

That’s how you prevent problems from happening when you hire a web design company to help you with your company’s projects. Also, in case when they go AWOL without notice, you can still have access to your website files and database, and you still have a copy, so that when you can’t really contact that web design company, things will be easy when you hire the new one. Still don’t know which web design company to choose for your projects? Contact us now and our awesome team will gladly help you.