website developer

The Most Effective Ways to Respond to Negative Reviews

Posted on by Mario

The most effective ways to respond to negative reviews - YWF

Online review is one of the most important factors that can help your online business reach more trust or vice versa. This is because 84% of consumers trust an online review as much as they would a personal referral. This makes good reviews are welcome and bad reviews are feared by the business owners. Actually, bad reviews do not always have to be bad; in fact, it can be good things if you know how to utilize it. Below are some of the tips that can guide you to turn bad reviews into good opportunity. If you are online entrepreneur or web developer, you might need these tips.

Stay Positive
No one wants to get attacked by a customer, but no one can avoid themselves from negative review. So, what is the best way to cope with this negative review? First of all, do not attack your reviewer. In fact, approach all of the negative reviews with a calm, positive attitude. By performing this behavior, you let customer know that you’ve heard their concerns, without even pointing fingers on them.

The point is not to make your customers feel like the victim, even if you’re not wrong. Furthermore, don’t ignore the review as it will show that your business cares about its customers.

Offer a Solution
When something bad happens, simply offering an apology to your customer won’t do. Your customers want a solution to their problem. Therefore, you need to explain through your respond how you will fix the problem.

Reiterate Your Company’s Policies
Ordinary people will worry a lot on negative comments and they will try their best to avoid that kind of comment. But, wise people know that it is impossible to make everyone happy. So, the only way to conquer negative comments is by turn the bad comments into the positive ones. For example, you can respond by saying, “We’re sorry you had a poor experience. We’ve been doing business for several years and most of our customers leave happy. We’re sorry we didn’t meet your expectations this time around.”

Take the Conversation Offline
Since your negative reviews will be read by many people, so you need to respond immediately on the same platform. However, some things can’t be addressed online; for example, your customer’s personal information should be discussed in private or over the phone. Therefore, you need to provide a direct contact for your customers when addressing these types of negative reviews.

Ask for an Update
Don’t hesitate to ask for an updated review after you solved the problem. So, once you’ve solved the customer’s issue, politely ask them if they’ll update the review online. You can ask them politely, such as “we appreciate your feedback, and would like other customers to know how we’ve solved your issue. Would you mind updating your review to reflect this?” Then, make sure that you thank them for their feedback.

Understanding Web Acceleration

Posted on by Mario

web acceleration

Usually, a high traffic website must support hundreds of thousands or millions of users. Not to mention the demand of user for a fast and reliable website. Therefore, to meet such high volumes, some web developers prefer to add more server hardware.

However, this method can be expensive. So, in order to reduce your operational cost, you can use web acceleration as another option. Web acceleration produces better speed delivery of both static and dynamic content. Furthermore, it will enable your web servers to handle more client request without the need for more hardware.

In general, web acceleration is a content delivery network. It aims to speed up the transfer of content between web servers and client browsers by utilizing a variety of techniques such as caching and compression.

HTTP Optimization
Load balancer or reverse proxy server is one of the primary ways to accelerate web traffic as it flows between clients and backend servers. However, this can create inefficiencies in server utilization and cause poor performance for other users as well.

In HTTP optimization techniques, the load balancer is in between clients and servers. It forwards requests for content to backend servers in a streamlined and efficient way. Therefore, this method maximizes speed and server utilization.

Caching and Prefetching
Rather than fetching it over and over from back end servers, web acceleration server cache or locally store commonly requested information. This will avoid any wasted server resources and increase the speed of content delivery. In fact, to prevent serving content that is out of date, the web accelerator will refresh cached content at a specified interval.

Furthermore, the web accelerator is also able to prefetch and cache content that the user is likely to ask for, such as the next page of a document. This method will enable web accelerator to deliver the content immediately after the user requests it.

Compression
To reduce transfer times, a web accelerator will compress large files, such as image or video files.

SSL/TLS Processing
In order to serve content faster, some advanced web accelerators can offload computationally intensive processing from backend servers. For example, encryption and decryption of documents during transmissions secured with Secure Sockets Layer (SSL) or Transport Layer Security (TLS).

 

Experience a New Way to Design WordPress Visually with Elementor Page Builder

Posted on by Mario

elementor-page-builder

As a web designer, you will notice that the main differentiator between Elementor and other page builder is template library. This template enables you to work faster and more efficient. So, here are two unique benefits that these features mainly hold:

The Ability to Save Your Collection of Designs
Most of the time, you will see that the work of creating websites usually includes some repeating tasks. This is because a website designer somehow will need to reuse some elements in her previous design.

But don’t worry as with Elementor’s template library, now designers can save any page or section they create. Besides, they can reuse the previous design with a click of button on the same site or any other site.  Furthermore, they can customize the color, typography and design to give it unique touch after adding the saved template.

Using Predesigned Templates
You can also find a set of beautifully predesigned templates and UI kits. These templates will help inspiring a new design as it covers a wide range of subjects. They are architecture, restaurants, fitness and more, and also include different pages: landing pages, homepages, services, contact and about. In fact, the amount of templates will keep increasing in the future, so you will never be lack of ideas.

In addition, you can also experience many interesting features. As the team at Elementor recently released the Pro version of Elementor, such as follows:

  1. Live Forms – The first ever frontend form builder that lets you create any form right on the live editor.
  2. Posts & portfolio – These two handy widgets let you display your posts and works in the most beautiful and diverse ways.
  3. Slides – A speedy, easy to use slider widget that helps you create rotating slides much easier.
  4. Global widget – An advanced feature that lets you place widgets on multiple areas across your site. Change it once, and it instantly updates in all areas.
  5. Embed anywhere – With this feature you can embed Elementor inside sidebars, footers, posts, using the WordPress widget area, the Customizer or shortcodes.
  6. Custom CSS – This feature lets you add custom CSS to sections, columns and widgets, and see it render live.