Tag Archives: user

Tutorial on How to Create the Ultimate UX Design of the Credit Card Payment

Today, credit card is the most efficient method that many people can use. Therefore, it is important for any web developers and web designers to develop and design a payment page that will make users feel comfortable to interact with. However, first, you need to know how good payment page can successfully reduce the risk of losing money.

How Good Payment Page Design Can Help You?

It will be terribly sad to lose a customer at the very last step, right? Therefore, you need to make sure that your last step will contribute you money by designing payment page that contains qualities, such as below:

Help People Succeed

When your customers have reached till this point, the good news is that they really want to pay, so, it will depend on your design whether they can help users succeed in their purchase or not. A good page design is one of the important elements that will determine their decision, whether you help your users succeed in their purchase or rather make it really hard for them.

Do the Job for them

Not only can you reduce the number of form fields, but you can also extend your help by doing part of the job for your customers. Apple in their Credit Card Payment Form detects the type of credit card you’re using and makes it a little bit easier as you don’t need to choose your type from a traditional list. The responsiveness of the form is also important as it helps people focus.

Even though it is rather simple, Credit card Numbers are created in a significant ways.  American Express cards start with either 34 or 37. Mastercard numbers begin with 51–55. Visa cards start with 4. This card can also be used to detect what type of credit card someone is using.

Make Them Feel Safe

Knowing that your customers feel safe is important, as your credit card payment form will be a disaster if you fail to provide a safe-looking environment. Therefore, we tell customers that we’ve invested in the 128-bit SSL encrypted protocol to secure their sensitive data. This is aimed to ensure that we put safety first.

Step-by-Step Tutorial

Now that you know  the reasons, you may get encouraged to create good payment page, right? If you are interested in creating one, you follow the steps below:

  1. Basic Structure

Basic structure of the interface in mind is the best form to start from. Bare boxes represent general content pieces and space that will be filled with UI elements. This will make you stay focused.

  1. Headline and Call-to-Action

The next step is to form two important elements; a headline and a call-to-action. In the headline, we’re  looking for something emotional, but not too catchy. Since we want our users to go forward smoothly, we can design a headline that is quite emotional but not too catchy.

Remember to give a statement that can support your customers in the sub-headline. For example, you can write, “we accept Visa, Mastercard, and American Express. If your card is not on the list, let us know.”

On the other hand, a call-to-action should be precise. Avoid using general things like “Continue”, “OK”, ”Done”-These kinds of words give nothing to the context for the whole process and may confuse your customers. Besides, these words have a lack of sense of urgency. Therefore, it is just seen as a call-to-action.

  1. Safety Indicators

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In the paragraphs above, we were discussing the importance of safety and price in the credit card form. Let’s try!

Moreover, it is important to make sure that the payment process will go smoothly, take a look at some tips below:

  • At the top, we describe about the technical safety provided by the SSL protocol. That’s causing a positive frame around the whole form.
  • Second, we not only inform them about the price, but also we tell them that a refund is possible.
  1. Form Fields

In this part, we design important form fields. This kind of form will let you proceed with the payment without knowing our customer’s name due to a backend transactional mechanism, but you may need the CVV code.

Moreover, to indicate that all data is safe, we’ve decided to place an additional “lock” icon in the form field. Most credit cards in the world will put “/” between two selects of the Expiration Date, we’re I’m addressing the mental model created by credit cards.

  1. Labels and Prompts

At the last stage, we place labels and all the important prompts. We’ve applied the mechanism of the auto-detection of a credit card number. However, since we want my form to respond faster to user input, we designed a place for a credit card icon at the right of the Credit Card Number field.

Since the Security Code is always a tricky field, we’ve secured it with a textual prompt “Last 3 digits on the back. Amex: 4 on the front”, as well as icons showing where to find the code.

In conclusion, all of the attempts above are made to help you close the sales and gain money from your selling; therefore, you need to work together with your developers and designers to produce a payment page that support customers and make them feel comfortable with the ultimate UX design tips above.

The Most Effective Ways to Respond to Negative Reviews

The most effective ways to respond to negative reviews - YWF

Online review is one of the most important factors that can help your online business reach more trust or vice versa. This is because 84% of consumers trust an online review as much as they would a personal referral. This makes good reviews are welcome and bad reviews are feared by the business owners. Actually, bad reviews do not always have to be bad; in fact, it can be good things if you know how to utilize it. Below are some of the tips that can guide you to turn bad reviews into good opportunity. If you are online entrepreneur or web developer, you might need these tips.

Stay Positive
No one wants to get attacked by a customer, but no one can avoid themselves from negative review. So, what is the best way to cope with this negative review? First of all, do not attack your reviewer. In fact, approach all of the negative reviews with a calm, positive attitude. By performing this behavior, you let customer know that you’ve heard their concerns, without even pointing fingers on them.

The point is not to make your customers feel like the victim, even if you’re not wrong. Furthermore, don’t ignore the review as it will show that your business cares about its customers.

Offer a Solution
When something bad happens, simply offering an apology to your customer won’t do. Your customers want a solution to their problem. Therefore, you need to explain through your respond how you will fix the problem.

Reiterate Your Company’s Policies
Ordinary people will worry a lot on negative comments and they will try their best to avoid that kind of comment. But, wise people know that it is impossible to make everyone happy. So, the only way to conquer negative comments is by turn the bad comments into the positive ones. For example, you can respond by saying, “We’re sorry you had a poor experience. We’ve been doing business for several years and most of our customers leave happy. We’re sorry we didn’t meet your expectations this time around.”

Take the Conversation Offline
Since your negative reviews will be read by many people, so you need to respond immediately on the same platform. However, some things can’t be addressed online; for example, your customer’s personal information should be discussed in private or over the phone. Therefore, you need to provide a direct contact for your customers when addressing these types of negative reviews.

Ask for an Update
Don’t hesitate to ask for an updated review after you solved the problem. So, once you’ve solved the customer’s issue, politely ask them if they’ll update the review online. You can ask them politely, such as “we appreciate your feedback, and would like other customers to know how we’ve solved your issue. Would you mind updating your review to reflect this?” Then, make sure that you thank them for their feedback.

5 UI Choices that Damage UX

7 UI Choices That Damage UX-01

User experience is one of the most important factors from every product and UI has become one of the elements that can determine great UX. However, not all UI are great for UX as some UI will bring bad effects for your UX. Yet there are still so many websites that push certain design trends which actually cause negative UX. Some web designers may not understand that some UI may be bad, but some may do it on purpose. So, if you don’t know which kinds of UI that is good or bad for your UX, you better read several points below.

  1. Unwanted Modals
    The idea of a modal window is a smart concept. It allows developers add concept over the page without the need to open a new tab. But the real problem is the unwanted modals not the modal windows for they always drag down the user experience. In fact, you can find three different types of “unwanted” modal popups:
  • Exit intents which open when the user’s mouse leaves the page body, usually hovering the browser tab,
  • Timed modals that open after a set amount of seconds;
  • Scroll modals that open after the user scrolls a certain distance down the page.

From the above information, you need to re-think whether it’s worth it to apply an unwanted modal popup to your website. For it will annoy your users to get a higher conversion rate. But these unwanted messages also give modals a bad name, which is tough because they serve a real purpose in UI design. These can be used wisely, like with modal signup fields or information-based modals triggered from a user’s mouse click. Or you can make it annoying by just make it appear from out of nowhere.

  1. Guilt in Copywriting
    Guilt copywriting which appeared in modals had become a trend for years ago. This kind of copywriting annoys users but increase signups. You can find this type of copywriting in many sites. In fact, this writing can also appear in sidebar fields or in-content opt-in forms. This copywriting will make you feel guilt instantly as you close the window. For example, the subscribe button looks ordinary, but the cancel button might read “No thanks, design is not my hobby”. This strategy might work well from a marketer’s standpoint, but certainly holds little value from a UX standpoint.
  1. Slide-In Ads/Offers
    Sometimes in web you will find a small box slide into view from the side. This box is usually a feedback box for user testing, or it might be social sharing links or even a discount promotion. This is a good idea to get user’s feedback. But just don’t use it too much, at least 2 different slide-in boxes on either side of the page, not 3 or more.
  1. Nav Menus Without Padding
    Navigation menu in every site usually has padding around them. But, you’ll find that some padding isn’t clickable unless you click on the exact block area of the text itself. You need to take 30 seconds to move CSS padding from a link’s container element to the link itself. Even though, the navigation is still the same, but now users can click the link and the space around the link.
  1. Paginated Listicles
    Another UI design which can damage your UX is content with one-item-per-page listicles. This is because few persons will enjoy clicking the “next” button constantly to read through a clickbait post. Unfortunately, there are many websites that use this kind of UI. It is mostly about page views and ad revenue more than anything else. So, it needs not only the work of designer but also the work of webmasters to prevent any multi-paged articles.